Privacy Policy & Personal Data Protection
1. Introduction
Effective date: 13/05/2026
Welcome to www.restaurant-iledor.com ("the Website"), operated by Restaurant Île d'Or
("we", "us", or "our"). We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website or interact with us in other ways. By using the website, you agree to the practices described in this Privacy Policy.
2. What we do with your information
We collect certain information about our customers as part of our service. We only share this information with non-affiliated parties when absolutely necessary and in accordance with the law. Your trust is important to us, and we are committed to maintaining the confidentiality and integrity of your personal data.
3. Information we collect
Personal information
We may collect personal information, including but not limited to your name, email address, and phone number, primarily when you make purchases on our website. Please note that if you purchase our products through third-party platforms, we may not have access to this information.
Types of information we collect
Over the past year, we have collected the following types of information:
- Basic information, such as names, addresses, telephone numbers and email addresses.
- Information about your online activities, including websites visited, search history, and interaction with advertisements.
4. SMS Marketing and Notifications
How we collect your information:
When you use our messaging service, we collect various details about you. This includes:
- Your phone number and email address when you register.
- Your email history and the content of your messages.
Information is collected via cookies or similar technologies, which allow us to personalize your experience (such as sending reminders about your shopping cart).
If you participate in competitions, sweepstakes, studies or surveys via the messaging service, we collect your contact details and any other details you provide.
If you contact us with questions or for customer service, we will also collect your contact details.
5. Interaction with the chatbot
If you use our chatbot, we may collect information relating to your interactions with the chatbot and any information you provide during those interactions.
6. IP address and other automatically collected information
We collect general information about your visits to our website, including the date and time of your visit, your location, and your browsing activity. This information helps us improve your experience on our website.
7. Third-party partners
We work with third-party companies to operate our website and collect data. These partners may use cookies to collect anonymous data about how users interact with our website. They have committed to using this information solely to improve our services and not for their own purposes.
8. Use of cookies and tracking tools
Our website uses various tools to improve your experience:
Cookies
Cookies are small files sent to your computer that remember your preferences and visits to our website. You can manage or delete cookies via our cookie banner, browser settings, or mobile device settings. However, disabling cookies may affect the functionality of our website.
Web tags
Tiny images called web beacons help us track which parts of our website you visit.
Pixel tags
Pixel tags track your activity on our website, including the links you click on.
We also use Google Analytics to understand user interactions without revealing personal identities. To learn more about Google Analytics or to opt out, visit here and here. We may integrate additional tools in the future to improve our website analytics.
9. Browser setting “Do not track”
Although some web browsers offer a "Do Not Track" function, our website does not modify its behavior based on this signal. Future changes may be implemented if a standard approach is established.
10. Use of your information
We use your personal information for various purposes, including:
- Communication
- Order execution
- Problem solving
- Understanding user preferences
- Website improvement
- Ensure the functionality of the website
- Compliance with legal requirements
- Maintaining website security
We may contact you with essential updates, security information, or questions related to your account. If you wish to unsubscribe from emails or messages, please let us know.
11. SMS marketing
When you agree to receive marketing SMS messages, you agree to receive promotional messages. The frequency of these messages varies, and you can unsubscribe at any time. Standard messaging rates may apply; check with your phone provider.
12. Non-discrimination
We will not discriminate against you for exercising your privacy rights.
13. Contact us
If you have any questions, comments, or concerns about this privacy policy or our data practices, please contact us at:
Restaurant Île d'Or
Email : restaurantiledor@orange.fr
Telephone: 02 40 98 13 40
Postal address: La Varenne, Orée d'Anjou, Maine-et-Loire, France
Data protection
1. Preamble
The company Restaurant Île d'Or [Company Name], a simplified joint-stock company (SAS) with a capital of 3,000 Euros, registered with the Trade and Companies Register of [city] under number 793 642 448 00039, whose registered office is located at LA DESIREE, 44430 LE LANDREAU, in its capacity as data controller, may collect and process personal data concerning you on its website, restaurant-iledor.com. The purpose of this policy is to inform you of the measures and commitments taken by our Company to ensure the protection of your data. Our Company undertakes to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, applicable since 25 May 2018, as well as Law No. 78-17 of 6 January 1978 on Information Technology, Data Files and Civil Liberties, as amended by law. Decree No. 2018-493 of 20 June 2018 concerning the protection of personal data. This data protection policy may be updated in accordance with the legal and regulatory context, as well as the positions taken by the CNIL (French Data Protection Authority) regarding data protection.
2. Purposes and retention periods
The processing carried out by our Company serves an explicit, legitimate and specific purpose, and our Company only retains your data for the period necessary for the operations for which it was collected.
Mandatory data is indicated as such in the collection forms, by the presence of an asterisk.
| Treatment | Data category | Purpose | Legal basis for processing | Shelf life |
|---|---|---|---|---|
| Managing requests via contact form | Name, surname, email address, message | Responding to user requests | Legitimate interest | 3 years from the date of last contact |
| Sending newsletters | E-mail address | Sending commercial information | Consent | 3 years after the last contact or until consent is withdrawn |
| Website traffic statistics | IP address, browsing data | Website audience analysis | Consent (cookies) | 13 months |
3. Data Recipients
Access to the data collected on our Site is reserved for authorized personnel of our Company. The companies (Sowink and ATOUT POINT COM the hosting provider, the Duda platform (Duda Inc.), which may use cloud infrastructure providers to ensure the storage and operation of the data.) in charge of hosting and maintaining the Site, may also have access to your data in the context of the performance of its services, it being specified that the latter also undertakes to comply with the regulations relating to personal data.
4. Data Transfer
No data is transferred outside the European Union.
5. Measures taken for data security
Our company is committed to implementing appropriate technical and organizational measures to ensure a suitable level of security. Our company uses technological and security precautions, rules, and procedures to protect your personal information against unauthorized access, fraudulent use, disclosure, loss, or destruction.
6. Your rights regarding your personal data
You can access your personal data or request its deletion. You also have the right to object, the right to rectification, and the right to restrict the processing of your data. You also have the right to provide specific and general instructions regarding the storage, deletion, and communication of your data after your death. Specific post-mortem instructions and the exercise of these rights are carried out by sending:
- by mail to the following address: La Varenne, Orée d'Anjou, Maine-et-Loire, France
- or by email to the following address: restaurantiledor@orange.fr
You finally have the right to lodge any complaint with the National Commission for Information Technology and Freedoms.
